What to do when cancelling or returning
The cancellation of an order is free of charge as long as it has not been shipped. If you wish to cancel an order after it has been shipped, then you should decline delivery of the package. If we (or: The King of Crates) have (has) already received your payment, this will be refunded to you after we receive the returned package. The shipping costs will be deducted from this (only if the package is declined at the door and remains unopened).
There is a returns period of 14 days during which a product can be returned for a refund, starting on the day of delivery. Exceptions are personalised products/customized work. A product can only be returned if unused and in the original, undamaged packaging.
Would you like to return an entire order? Items already received should be sent to the return address below. The King of Crates will refund your entire purchase price, including the shipping costs. However, the shipping costs to return the order to us are at your expense. This also holds for returning only part of an order. The purchase price of the returned portion of the order will then be refunded to you. Shipping costs will not be reimbursed in this case.
We advise you to take up contact with us when returning products.
All cancellations, exchanges and returns should be made known to The King of Crates in writing. Send us an email. Please include mention of your full name, order number and the products you wish to cancel, exchange or return. To improve our customer service, we would greatly appreciate it if you could give a reason for the cancellation, exchange or return. This is of course not compulsory.
For the reimbursement of amounts paid in advance, we also need your bank account number. Customers from Belgium should also state the IBAN and BIC/Swift number of their bank. Take care: the bank account information that you give for the refund should be the same as for the one used to make the order. This is to prevent fraudulent refunds. The amount paid will be refunded to you within 14 days after the return of the items.
8431 NE Oosterwolde